If you are currently unable to login to My XILO, it could be for one of the following reasons:
Incorrect email address
If
noted on screen that your details are incorrect, you could be using the
wrong email or you may have typed it incorrectly. If you are unsure
please request a password reminder using the link on screen, if the
email address is incorrect you should see the error "No client account
was found with the email address you entered", if the email address is
correct then you should receive a password reset link in your email
address but it will not change your password unless you click the link
and follow the instructions.
Incorrect password
If
noted on screen that your details are incorrect, you could be using the
wrong password. If you are unsure please request a password reminder
using the link on screen and follow the instructions that will be
emailed to the email address you entered.
Closed account
Once
you have requested your account to be closed, or you no longer have any
active services or domains, you will not be able to login to My XILO.
Cookies
If
when you login, there is no error message displayed and you are simply returned to the login box, you may have a browser cookie problem. To
rectify this, attempt to clear your cookies for the 'xilo.net' domain in
your browser.
If you require further assistance please contact our support team.
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